Delivery & Returns
DISPATCH & DELIVERY/SHIPPING OF TANGIBLE ITEMS
FCS aims to dispatch all items within 4 working days (unless otherwise stated on the product page/listing).
Items from the same order may be dispatched in separate parcels (at our discretion) but please allow for all items being dispatched at the same time, up to the latest date for the relevant order items.
Products can only be delivered to Mainland GB.
Please note: each order can only be dispatched to one address so, if you would like to deliver items to multiple addresses, you will need to order each item separately. This is especially important for sending cards direct to recipients and sending gifts.
For total order costs up to and including £14.99 (after any discounts are applied and excluding shipping/P&P), a £3.00 standard shipping/P&P fee is payable. This fee includes postage and packaging – sent via Royal Mail 2nd Class. Alternatively, you can upgrade shipping/P&P to Royal Mail Tracked 24 for a £5.00 fee.
Note: if ordering an induvial card with the ‘send direct to recipient’ option, standard shipping is just £2.00 and sent via Royal Mail 1st class. Alternatively, you can upgrade shipping to Royal Mail Tracked 24 for a £4.00 fee.
For total order costs of £15.00 or more (after any discounts are applied and excluding shipping/P&P), standard shipping/P&P is free (via Royal Mail 2nd Class*) – when selected at checkout. Alternatively, you can upgrade shipping/P&P to Royal Mail Tracked 24 for a £5.00 fee.
*Please note: for total order costs of £50.00 or more (after any discounts are applied and excluding shipping/P&P) shipping/P&P is automatically upgraded to Royal Mail Tracked 24 when the free shipping option is selected at checkout.
Occasionally, a product may include free delivery/shipping (postage and packaging – P&P). This will be detailed on the product listing. Please note, however, if you add any additional items to your basket that don’t include free delivery, and your total order costs do not meet the £15.00 or more threshold (after any discounts are applied and excluding shipping/P&P), shipping fees are still payable as above.
Orders will be sent in the most appropriate packaging for the items and may be split into separate parcels where necessary.
It is your responsibility to provide an accurate delivery/shipping address. FCS cannot be held responsible for delayed or failed delivery where you have provided an incorrect or incomplete address.
Where Royal Mail Tracked 24 is provided, we will not routinely provide you with tracking details. However, if your order does not arrive within the timeframe stated, you should contact us and we will use the tracking details to try to locate your parcel.
SENDING A CARD DIRECT TO RECIPIENT
Where you have ordered an individual card using the ‘send direct to recipient’ option, we will send the card directly to your recipient. Please ensure you enter your recipient’s name and address in the shipping details at checkout.
You can include a message with your card using the ‘Order Notes’ box at checkout. We will print out your message on a piece of paper and carefully stick it in the card. Please keep your message to no more than 500 characters, and it is your responsibility to check accuracy (i.e. spelling) when entering your message.
If you do not enter a message in the ‘Order Notes’ box at checkout, we will try to contact you in case you forgot to include a message, but if we don’t hear back from you before we need to dispatch the card, we will simply write – To: “your recipient’s name” From: “your name (as stated in the billing details)”.
SENDING A GIFT
Where delivery/shipping details are entered at checkout that don’t match the billing details (i.e. a different name and/or address), we will include a note to state the item(s) have been gifted by the billing name.
Where you include a gift message with your item (using the ‘Order Notes’ box at checkout), we will print out your message and include it in the parcel. Gift messages must be no more than 500 characters, and it is your responsibility to check accuracy (i.e. spelling) when entering your message.
CANCELLATIONS, REFUNDS & RETURNS FOR ORDERS VIA THE SITE SHOP
WHERE YOU HAVE A STATUTORY (OR LEGAL) RIGHT TO CANCEL
When you buy goods or services from a business, in law you have a number of rights. These include the right to claim a refund, replacement, repair and/or compensation where the goods or services are faulty or misdescribed. It is our responsibility to supply you with goods and services that meet your rights. If you have concerns that we have not met our legal obligations please contact us.
If you have a statutory (or legal) right to cancel, we will refund you 100% of any money paid by you, including delivery charges.
To reject any items/goods for statutory (or legal) reasons please inform FCS as soon as possible. The same method used to deliver your goods should be used to return them. We will reimburse you for the return of goods for statutory reasons or ask you to dispose of the item, but please do not dispose of any items you wish to reject before agreeing with us.
DISTANCE SELLING, RIGHTS TO CANCEL, & CACELLATION PERIODS
Regulations relating to distance selling require cancellation or ‘cooling off’ periods when consumers (individuals) buy goods, services, or digital content away from the premises of the seller (e.g. via a website). Please note: these rules do not apply to business to business transactions, services delivered on a specific date/time (including online) such as live events, nor to goods made to a consumer’s specification (i.e. custom, bespoke or personalised goods).
Sales contracts (goods or goods and services) have a cancellation period of 14 days, starting the day after the day on which goods come into your physical possession, or the possession of the person you ask us to deliver to.
Digital Content not supplied on a tangible medium (i.e. a download) has a cancellation period of 14 days, starting the day after the day on which the contract is made – unless you expressly request access to the download within the cancellation period (by purchasing instant access through our site) and by doing so acknowledge you lose your right to cancel, and we then confirm your request and acknowledgement.
To use your right to cancel please contact us as soon as possible by clear statement – such as sending a posted letter, email, or completed ‘Cancellation Form’ (contact FCS to request a blank ‘Cancellation Form’).
If you use your right to cancel both your and our obligations under the contract end and we must refund all that you have paid us, including any standard outward Delivery charges (not premium Delivery services requested by you, i.e. faster delivery).
You will have to pay for any return(s), and you should use the same delivery/shipping method used to deliver your items to you.
OUTSIDE ANY STATUTORY OR DISTANCE SELLING RIGHTS TO CANCEL
If any product is found to be out of stock after you have placed your order, we will contact you to choose either a suitable alternative or refund.
Once your order has been placed we cannot guarantee being able to make any changes to your order.
If you wish to cancel an order outside of any statutory or distance selling rights to cancel please contact us as soon as possible. We will deal with each request on a case by case basis, however we reserve the right not to offer any refund.
If we need to cancel your order, we will contact you as soon as possible and refund 100% of any money already paid by you for the order.
We will do everything reasonably within our power to contact you to make alternative arrangements if circumstances beyond our control (force majeure) prevent us from fulfilling an order, such as, but not limited to: road closures, major incidents, severe weather, technical failure, power cuts, internet faults, strikes, war, fire, flooding, or legal restrictions. Where we can’t fulfil an order, we will refund 100% of any money already paid by you for the order.
Please note, ownership of goods does not pass until full payment has been received. If you do not pay the full price or otherwise breach this contract, we may treat the contract as terminated, and we may keep any amounts already paid by you for goods already supplied, and we may recover any reasonable losses caused by the breach.
LIVE EVENTS
Tickets for live events (including online) are exempt from the usual 14-day cancellation period as the service is scheduled for a specific date and time – and are therefore non-refundable except if the event is postponed or cancelled by FCS – see below for details. We cannot provide refunds for attendee-side issues (such as technical issues, poor internet connection, traffic, illness, or trying to join a Zoom call with a different name from the one you used to purchase your ticket).
If we have to postpone/reschedule a live event, all tickets will automatically be valid for the new date/time. However, if you are unable to attend the rescheduled event, you may request a refund within 7 days of the new date/time being announced.
If we have to cancel a live event, all tickets will be refunded.
Our liability is limited to the cost of the ticket only. We are not responsible for any additional costs. This does not include any liability which we cannot legally limit.
AGREED REFUNDS & RETURNS
Agreed refunds will be paid within 14 days, by the same means paid to us wherever appropriate. You won’t incur any fee(s) for reimbursement. All returns should be made to: For Creatives’ Sake, 6 Colebrook, Ottershaw, Surrey, KT16 0JU
If you have any questions about placing an order, delivery, or returns, please just get in touch: info@forcreativessake.co.uk